Contact the Bank
Online:
Send us an e-mail at principalbank@principal.com. You'll receive an e-mail response within 24 business hours.
Note: No confidential information such as social security numbers or account numbers will be sent through email.
Mail:
To avoid delays, please read through this list carefully.
General correspondence:
Principal Bank
Principal Financial Group
PO Box 9351
Des Moines, Iowa 50306-9351
General OVERNIGHT delivery to Principal Bank:
Principal Bank
711 High Street
Des Moines, IA 50392
Deposits:
Principal Bank
PO Box 9329
Des Moines, IA 50306-9842
Phone:
Call the Principal Bank Customer Center 7 AM to 9 PM (Central Time), Monday through Friday excluding holidays. Our toll free number is 1.800.672.3343. You will be provided with several account options through automated telephone banking, including your account balance in seconds.
For Lost or Stolen Debit or ATM Cards:
If your card is lost or stolen, you MUST report this to the Bank Customer Center at 1.800.672.3343 from 7 AM to 9 PM (Central Time), Monday through Friday, excluding holidays. If outside our normal business hours, please call 1.800.554.8969.
For joint accounts only the card number that was reported will be closed and a new card reissued.
