General Account Information
- When are deposited funds available?
- When does my account information update on the Internet?
- When is interest deposited to my account?
- How do I make deposits to my account?
- How do I find an ATM to make a deposit?
- When do I receive paper statements?
- Will I be charged for ATM use?
- What if my Internet password doesn't work?
- Can I receive a new Internet password by e-mail?
- How many passwords/personal identification numbers do I need?
- What happens if I receive a message that my account has been disabled?
- How do I know which number on my check is my account number?
- How do I order checks or deposit slips?
- What is Principal Bank's routing and transit number?
- What is the Bank's mailing address?
- What if I need to overnight something to the Bank?
When are deposited funds available?
For a complete breakdown of when ATM and in-person deposits are available on your account, visit Funds Availability in the General Tools section of Customer Service.
When does my account information update on the Internet?
Balance information is available real-time online. Transaction information is available real-time during the day, but may not be during overnight hours.
When is interest deposited to my account?
Interest is compounded and paid at statement cycle date on Principal Bank checking and money market accounts for balances above $2,500. Interest is compounded and paid quarterly on Principal Bank savings accounts.
How do I make deposits to my account?
You can make deposits in one of five ways: electronic direct deposit; ATM deposits and transfers; mail; telephone transfers; or wire transfers. For more information on each of these methods, visit the General Tools section of Customer Service and view the Deposit Methods.
How do I find an ATM to make a deposit?
Visit the SHAZAM ATM Locator available through General Tools of the Customer Service section.
When do I receive paper statements?
Checking account statements are mailed monthly. Savings account statements are mailed quarterly, unless there is electronic activity, at which time a statement is then mailed that month.
Will I be charged for ATM use?
Principal Bank does not impose a charge for your use of non-Principal Bank ATM machines. However, some financial institutions outside of Iowa assess surcharge fees to users for use of their machines. Principal Bank is a member of the SHAZAM Privileged Status program and members of this program do not assess surcharge fees. Visit Privileged Status SHAZAM site under the General Tools section of Customer Service to find Privileged Status machines in your area.
What if my Internet password doesn't work?
Make sure you are keying it in EXACTLY as it was given to you, including case sensitivity. If it still does not work, you may contact the Bank Customer Center at 1.800.672.3343. You can also use the "Forgot Password" link found below the password field.
Can I receive a new Internet password by e-mail?
Yes! When you reset your password online, Principal Bank will send a one-time temporary password to the email address we have on record.
How many passwords/personal identification numbers do I need?
You will need a password/PIN in order to access your account information over the phone, a secure combination password for accessing information by Internet and also a PIN for use with your ATM/debit card. Another password may be used with your Principal Bank credit card. Since you can choose your four-digit ATM/debit card PIN and your four-digit credit card PIN, it is possible to make them the same.
What happens if I receive a message that my account has been disabled?
You can use the "Forgot Password" link below the password field or you can call a Personal Banker at
1.800.672.3343 to have your password reset.
How do I know which number on my check is my account number?
How do I order checks or deposit slips?
Checks can be ordered online via your account. In your account, choose the "Customer Service" tab and click on "Reorder Checks." You can also place an order by calling a customer service representative at 1.800.672.3343. For more information on ordering checks, go to the Check/Deposit Reorder Information page.
What is Principal Bank's routing and transit number?
Principal Bank
Des Moines, Iowa 50392-0040
Transit/ABA # 073922623
What is the Bank's mailing address?
For General Bank Correspondence, including applications for new products, use the following address:
Principal Bank
PO Box 9351
Des Moines, Iowa 50306-9351
For Credit Card payments ONLY (Consumer/Personal Cards), use:
Principal Bank Card Services
PO Box 2320
Omaha, NE 68103-2320
For Corporate Credit Card Payments ONLY, use:
Principal Bank
PO Box 9329
Des Moines, IA 50306-9329
What if I need to overnight something to the Bank?
The Bank's street address is:
Principal Bank
6200 Park Avenue, Suite 100
Des Moines, IA 50321
