Bank Customer Center
- What hours are the Principal Bank Customer Center representatives available?
- How do I reach the Bank Customer Center?
- What services does the Bank Customer Center Offer?
- What can I expect if I send an e-mail to the Customer Center?
- Does the Bank Customer Center record phone calls?
- What are verification questions, and why do I need them?
- What is a security phrase?
- Could an identity thief get my social security number from letters you mail to me?
What hours are the Principal Bank Customer Center representatives available?
The Customer Center is open 7 AM to 9 PM (CST), seven days a week at 1.800.672.3343. Automated account information is also available through the Internet 24 hours a day, seven days a week.
Wire transfers are available: 7:30 a.m. - 4:00 p.m., Monday - Friday.
How do I reach the Bank Customer Center?
By calling 1.800.672.3343. Or, you can send us an e-mail by clicking on Contact Us on the website or by sending it directly to principalbank@principal.com.
What services does the Bank Customer Center Offer?
The Bank Customer Center can:
- Answer account questions
- Open new accounts
- Order checks
- Process loan applications
- Transfer funds
What can I expect if I send an e-mail to the Customer Center?
A representative will be in touch with you, either through e-mail or by phone, within 24 business hours.
Does the Bank Customer Center record phone calls?
All incoming and outgoing calls from the Principal Bank Customer Center are recorded. This assists us in training our employees to ensure that our procedures are followed when verifying and sharing confidential customer information. On occasion, we refer back to a recorded call to make sure we have complied with the customer's actual request.
What are verification questions, and why do I need them?
To obtain any information on customer accounts, callers must answer a series of verification questions. These questions relate to your personal information we have obtained through our account relationships and are used at random from a longer list of potential questions. If callers are unable to correctly answer these questions, we do not discuss any information about the account(s) that they are asking about. Our system is also flagged so that we will ask additional verifications if someone calls in later asking about that same customer's account(s).
One piece of information utilized for customer authentication is a security phrase.
What is a security phrase?
Each customer is encouraged to establish a security phrase when first calling our Customer Center. Your security phrase should be something unique and known only to you and not something easily identified by anyone else. You should choose a personal security phrase that will help protect your information in case you forget your username and/or password.
Could an identity thief get my social security number from letters you mail to me?
We do not send social security numbers with any correspondence unless it is legally required. We require that you give us written instructions authorizing certain transactions. In most cases, we have a form available on our Web site that can be used for this purpose. We reserve the right to compare your signature on these instructions to the one we obtained when you opened your account to ensure its validity. This is one of many steps that we take to help prevent identity theft.
