Help Topics: Login Guide

What type of product, service, or site from the Principal Financial Group^® are you needing help with?

• Personal Account Help: access 401(k) retirement plan, mutual fund, medical, life, disability, dental, and vision insurance information
• Employer/Business Account Help: administer retirement plans, group life, disability, dental and vision insurance plans
• Financial Professional Website Help: view client account information and access sales tools
• Provider Services Help: administer your patient's medical, dental and/or vision benefits
• Bank Account Help: view checking, savings and other bank accounts
• Career Tools Help: search and apply for jobs, check job application status, and more

Personal Accounts

When logging into a personal account, you will be able to access product information, including 401(k) and other retirement plans, mutual funds, medical, life, disability, dental, and vision insurance information.

Personal Accounts: First time logging in?

1. Establish your username and password online. Here's what you can expect:
   • Enter your Social Security number and an account/contract number so we can look you up
   • Provide a few personal details so we can verify your identity
   • Enter the username and password you want to use to access your personal account(s)
   • Select and answer your security questions
2. Select your login image and phrase. Your login image and phrase is a security feature that protects you against fake/phishing sites. The first time you login with your username and password, you will need to select your login image and phrase. You will then see your login image and phrase each time you login.

Get step-by-step instructions for establishing personal login credentials (PDF).

Personal Accounts: Forgot your username or password?

• If you forgot your username, you can find out what it is online. You'll provide some personal information that will help us verify your identity. Once we've verified your identity, we'll show you your username.
• If you forgot your password, you can reset it online. You'll provide your username and answer some questions. Once we've verified your identity, you can reset your password and login.

Personal Accounts: Want to change your login information?

• Log in and change your username
• Log in and change your password
• Log in and change your security questions and answers
• Log in and change your login image and phrase

You may also change your login information from any page (once you are logged in) by selecting the "Your Profile" link in the Tools box on the left.

Personal Accounts: Still need help with personal accounts?

• Call us:
  • Retirement plan participants call 1.800.547.7754
  • Mutual fund clients call 1.800.222.5852
  • Customers with any other personal product call 1.800.986.3343

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Employer/Business Accounts

When logging in as an employer, you'll be able to administer retirement plans, group medical insurance, disability, life and vision insurance for your business.

Employer Accounts: First time logging in?

If you will be the Primary Administrator, establishing your login credentials online is a three-step process.

1. Establish your username and password. Here's what you can expect:
   • Enter your ID and a Product/Contract Number so we can look you up
   • Provide a few personal details so we can verify your identity
   • Enter the username and password you'll want to use to access your employer/business account(s)
2. Request your employer access code. You will need to use your employer access code every time you log in as an employer on principal.com.
3. Select your login image and phrase. Your login image and phrase is a security feature that protects you against fake/phishing sites. The first time you login with your username, password and employer access code, you will need to select your login image and phrase. You will then see your login image and phrase each time you login.

If you need to access the site but will not be the Primary Administrator, ask your Primary Administrator to give you access as a Secondary Administrator.

Employer Accounts: Forgot your username, password or employer access code?

• If you forgot your username, you can find out what it is online. You'll provide some personal information that will help us verify your identity. Once we've verified your identity, we'll show you your username.
• If you forgot your password, you can reset it online. You'll provide your username and answer some questions. Once we've verified your identity, you can reset your password and login.
• If you forgot your employer access code, you'll need to request a new access code. For security reasons, you can't choose what your code is and you can't use the same employer access code you've had in the past.

Employer Accounts: Want to change your login information?

• Log in and change your username
• Log in and change your password
• Request a new employer access code
• Log in and change your security questions and answers
• Log in and change your login image and phrase

Employer Accounts: Having trouble with your employer access code?

What kind of trouble are you having?

• Not receiving the e-mail? Here are some tips:
  • Allow enough time for the e-mail to get to your inbox. Although we send it within seconds of the request, it may take 5-10 minutes to receive the e-mail (based on your company's internal set up).
  • Check your "junk" or "spam" folders to see if the e-mail has been flagged as spam. If this is the case, add the e-mail address to your "safe senders" list.
  • Check to make sure your inbox is not full.
  • Verify with your company's e-mail administrator that e-mails from our domain (principal.com) are not being blocked by the company's e-mail filters.
• Getting an error when clicking on the link in the e-mail?
  • How long has it been since you requested your access code? The link in the e-mail is only good for 90 minutes and is only good for one use (once you click on the link, log in and see your access code, you can not reuse the link within the e-mail to view it again).

Employer Accounts: Getting other error messages?

• You may need to use your Enterprise ID or Alternate ID instead of your Social Security Number
• Make sure you are using the correct username. Your username is not your account, plan, or contract number

Employer Accounts: Still need help?

• See the list of frequently asked questions for employers
• Call us:
  • Businesses with retirement plans call 1.877.475.3436
  • Businesses with group life and health products call 1.800.621.6280

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Financial Professional Website

When you sell and service products for the Principal Financial Group, you'll be able to view client account information and access sales tools online through Principal eFinancial Professional^SM.

Financial Professional: First time logging in?

• If you are actively selling or servicing our products, please contact the agency or the sales office in your area to request access
• If you are interesting in starting to sell our products, we invite you to learn more about working with the Principal Financial Group

Financial Professional: Forgot your username or password or need additional help?

Please call us at 1.800.554.3395 for assistance.

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Provider Services

As a healthcare provider working with the Principal Financial Group, you'll be able to administer your patient's medical, dental and/or vision benefits online with the Principal Provider Service Center^SM.

Provider Services: First time logging in?

• If you will be the Primary Administrator for your provider's Tax ID number, you'll need to register here to get started
• If you need to access the site but will not be the Primary Administrator, ask your Primary Administrator to give you access as a Secondary Administrator
• The first time you login with your username and password, you will need to select your login image and phrase. You will then see your login image and phrase each time you login.

Provider Services: Forgot your username or password?

• If you forgot your username, you can access it online
• If you forgot your password, you can access it online

Provider Services: Want to change your login information?

• Log in and change your username
• Log in and change your password
• Log in and change your security questions and answers
• Log in and look for the "Change Login Image & Phrase" link in the Tools box on the left

Provider Services: Need additional help?

Please call us at 1.800.621.6280 for assistance.

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Bank Accounts

If you have products through Principal Bank, you can access all your bank account information online.

Bank Accounts: First time logging in?

• Establish your consumer bank account LoginID and password
• Get help setting up access to business bank accounts

Bank Accounts: Have a question?

• Access Principal Bank Customer Service information online

Bank Accounts: Still need help?

Call us:

• Individuals with bank products call 1.800.672.3343
• Business banking clients call 1.800.672.3343, option 1, ext. 49719

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Career Tools

You can search and apply for jobs, check job application status, and more when you access career tools online.

Career Tools: First time logging in?

• Set up your username and password by going to Careers Login and selecting the "Create one now" link.

Career Tools: Forgot your username or password?

• You can get your username and password online by going to Careers Login and selecting either the "Forgot username?" or "Forgot password?" link.

Need help applying for a job or have a question?

See all career help topics or call us at 1.800.843.4436.

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