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Help Topics: Login Guide

What type of product, service, or site from the Principal Financial Group® are you having trouble logging into?




Personal Accounts

When logging into a personal account, you will be able to access product information, including 401(k) and other retirement plans, mutual funds, life, disability, dental, and vision insurance information.

Personal Accounts: Need to establish login credentials?

You can establish your username and password online. Here's what you can expect:

  • Enter your identification number and account/contract number
  • Verify your identity by providing select personal information (if you don't know your account/contract number, we use a trusted third-party service to verify your identity)
  • Enter an email address where we can send you an activation email (we will also send account related communication to this email address)
  • Click the link in the email (if you don't see the email in your inbox, check your junk folder)
  • Create your username and password
  • Set a customer service security question and answer (used to verify indentity when calling customer service)
  • Agree to do business electronically (this lets you view account information online)
  • Select your login image and phrase
  • Set three online security questions and answers (used to verify identity if you use the forget username or password features online)
  • You will then be directed to your account information

Get step-by-step instructions for establishing personal login credentials (PDF).

 

Personal Accounts: Forgot your username or password?

  • If you forgot your username, you can find out what it is online. You'll provide some personal information that will help us verify your identity. Once we've verified your identity, we'll email you your username.
  • If you forgot your password, you can reset it online. You'll provide your username and answer some questions. Once we've verified your identity, you can reset your password and login.

Personal Accounts: Want to change your login information?

Still need help with personal accounts?

  • Call us:
    • Retirement plan participants call 1.800.547.7754
    • Mutual fund clients call 1.800.222.5852
    • Principal Bank IRA customers call 1.800.672.3343
    • Customers with any other personal product call 1.800.986.3343

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Employer/Business Accounts

When logging in as an employer, you'll be able to administer retirement plans, as well as group disability, life and vision insurance for your business.

Employer Accounts: Need to establish login credentials?

If you will be the Primary Administrator, establishing your login credentials online is a three-step process.

  1. Establish your username and password. Here's what you can expect:
    • Enter your ID and a product/contract number
    • Provide a few personal details so we can verify your identity
    • Enter an email address where we can send you an activation email (we will also send account related communication to this email address)
    • Click the link in the email (if you don't see the email in your inbox, check your junk folder)
    • Enter the username and password you'll want to use to access your employer/business account(s)
    • Set a customer service security question and answer (used to verify indentity when calling customer service)
  2. Request your employer access code. You will need to use your employer access code every time you log in as an employer on principal.com.
  3. Login and finish the process:
    • Agree to do business electronically (this lets you view account information online)
    • Select your login image and phrase
    • Set three online security questions and answers (used to verify identity when you use the forgot username or password features online)

If you need to access the site but will not be the Primary Administrator, ask your Primary Administrator to give you access as a Secondary Administrator.

Employer Accounts: Forgot your username, password or employer access code?

  • If you forgot your username, you can find out what it is online. You'll provide some personal information that will help us verify your identity. Once we've verified your identity, we'll email you your username.
  • If you forgot your password, you can reset it online. You'll provide your username and answer some questions. Once we've verified your identity, you can reset your password and login.
  • If you forgot your employer access code, you'll need to request a new access code. For security reasons, you can't choose what your code is and you can't use the same employer access code you've had in the past.

Employer Accounts: Want to change your login information?

Employer Accounts: Having trouble with your employer access code?

What kind of trouble are you having?

  • Not receiving the email? Here are some tips:
    • Allow enough time for the email to get to your inbox. Although we send it within seconds of the request, it may take 5-10 minutes to receive the email (based on your company's internal set up).
    • Check your "junk" or "spam" folders to see if the email has been flagged as spam. If this is the case, add the email address to your "safe senders" list.
    • Check to make sure your inbox is not full.
    • Verify with your company's email administrator that emails from our domain (principal.com) are not being blocked by the company's email filters.
  • Getting an error when clicking on the link in the email?
    • How long has it been since you requested your access code? The link in the email is only good for 90 minutes and is only good for one use (once you click on the link, log in and see your access code, you can not reuse the link within the email to view it again).

Employer Accounts: Getting other error messages?

  • You may need to use your Enterprise ID or Alternate ID instead of your Social Security number.
  • Make sure you are using the correct username. Your username is not your account, plan, or contract number.

Employer Accounts: Still need help?

  • Call us:
    • Businesses with retirement plans call 1.877.475.3436
    • Businesses with group insurance products call 1.800.621.6280

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Financial Professional Website

When you sell and service products for the Principal Financial Group, you'll be able to view client account information and access sales tools online.

Financial Professionals: How to request access

Financial Professionals: Forgot your username or password?

  • If you forgot your username, you can find out what it is if we have your email address in our records. Once we've verified your identity, we'll send your username to the email address we have on file.
  • If you forgot your password, you can reset it online. You'll provide your username and answer some questions. Once we've verified your identity, you can reset your password and login.

Financial Professionals: Want to change your login information?

Financial Professionals: Need additional help?

  • Please call us at 1.800.554.3395 for assistance

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Provider Services

As a dental or vision provider working with the Principal Financial Group, you'll be able to administer your patient's dental and/or vision benefits online.

Provider Services: First time logging in?

  • If you will be the Primary Administrator for your provider's Tax ID number, you'll need to register here to get started
  • If you need to access the site but will not be the Primary Administrator, ask your Primary Administrator to give you access as a Secondary Administrator

Provider Services: Forgot your username or password?

Provider Services: Want to change your login information?

  • Log in and access the "Tools" section to change your password, your security questions & answers or your login image & phrase

Provider Services: Need additional help?

Please call us at 1.800.621.6280 for assistance.

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Third Party Administrator (TPA) Website

When logging in as a TPA, you'll be able to administer employer-sponsored retirement plans for your clients through The Principal TPA Website.

Third Party Administrator:

  • If you are having trouble logging in or establishing your username and password, please call 1.800.554.3395 for assistance.
  • If you are interested in initiating a business relationship between your TPA Firm and The Principal, please call 1.800.958.5124 for assistance.

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Career Tools & Job Application Help

You can search and apply for jobs, check job application status, and more when you access career tools online.

Go to the Careers Login to:

  • Set up your username and password (select "Create them now")
  • Recover your username or password (select "Forgot username" or "Forgot password")

For additional help, see job application help or call us at 1.800.843.4436.

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Have a question? Call us at 1.800.986.3343

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