Help Topics: Login Guide

Having trouble logging in? You might want to check the following. As always, you can call us for assistance:

• Individuals and Employers
  • Individual retirement plan participants call 1.800.547.7754
  • Individuals with all other products call 1.800.986.3343
  • Employers with Group Life & Health products call 1.800.621.6280
  • Employers with Retirement/401(k) products call 1.877.475.3436
• Financial Professionals call 1.800.554.3395
• Healthcare Providers call 1.800.621.6280
• Browser settings

Usernames & Passwords

Individuals and Employers

Forgot your username?

• On the Login page, choose the appropriate login type (Individual or Employer)
• Click "Forgot your username?" under the username field
• Answer the appropriate authentication questions
• Upon completion of the process you will receive a verification page that will include your current Username

Forgot your password?

• On the Login page, choose the appropriate login type (Individual or Employer)
• Click "Forgot your password?" under the password field
• Answer the appropriate authentication questions
• Follow prompts to set a new password

Error messages

• Make sure you are using the correct username and password. Your username is not your account or plan number
• To verify your username, follow the steps under "Forgot your username?" listed above

To contact The Principal for further assistance:

• Individual retirement plan participants call 1.800.547.7754
• Individuals with all other products call 1.800.986.3343
• Employers with Group Life & Health products call 1.800.621.6280
• Employers with Retirement/401(k) products call 1.877.475.3436

HOW DO I?

Set a username and password for the first time

• On the login page, choose the appropriate login type (Individual or Employer)
• Click "Establish your new username and password"
• Answer the appropriate authentication questions
• Set your username, password and security phrase
• Upon completion of the process you will receive a verification page that will include your new username, and it will verify that you have established a password and security phrase

Change username

• On the login page, choose the appropriate login type (Individual or Employer)
• Click "Change username" in the left navigation
• Answer the appropriate authentication questions
• Follow the prompts to change your username

Change password

• On the login page, choose the appropriate login type (Individual or Employer)
• Click "Change password" in the left navigation
• Answer the appropriate authentication questions
• Follow the prompts to set a new password

Change security phrase

• On the login page, choose the appropriate login type (Individual or Employer)
• Click "Login Help" in the left navigation
• The appropriate "Change your security phrase" link can be found on this page

Review browser requirements

 

Financial Professionals

Do you have a username and password with us?
Yes: If you have already established a username and password with us, call our toll-free helpline for assistance 1-800-554-3395.
No: If you have not already established a username and password with us, you will not be able to log in.
Solution:

• If you are an active marketer currently working with the Principal Financial Group and do not have security access, please contact the agency or the sales office in your area to request access.
• If you are an active marketer not currently working with the Principal Financial Group and looking for a unique opportunity, we invite you to get started with the Principal Financial Group.

Healthcare Providers

Have you already registered with us?
If you have not already registered with us, you will not be able to log in.
Solution:

• If you need to register as the Primary Security Administrator for your provider's Tax ID number, register here or visit our Provider Services page.
• If you are not the Primary Security Administrator, ask your Primary Security Administrator for access as a Secondary Administrator.
• Call 1.800.621.6280 if you are having trouble registering.

Browser Settings

Does your browser support SSL?
If your browser doesn't support SSL (our security software) or if you've turned off the SSL option in your browser, you will not be able to log in. More information about security on our site can be found in the Privacy & Security section.

Solution:

• Download an SSL-enabled browser. Please see our Browser Requirements page for links to download SSL-enabled browsers.
• If you already have an SSL-enabled browser, set your security options to allow SSL (check your browser's help function if you are not sure where to set the options.)

Does your browser support Cookies?
If your browser doesn't support cookies, you've turned off the option to accept cookies, or you reject the cookie, you will not be able to log in. More information about cookies can be found in our Privacy & Security section of the site.

Solution:

• Download a cookie-enabled browser.
• If you already have a cookie-enabled browser, set your security options to allow cookies (check your browser's help function if you are not sure where to set the options.)

Please see Browser Requirements for more information.