Help Topics: Login Guide
What type of product, service, or site from the Principal Financial Group® are you needing help with?
- Personal Account Help: access 401(k) retirement plan, mutual fund, medical, life, disability, dental, and vision insurance information
- Employer/Business Account Help: administer retirement plans, group medical, life, disability, dental and vision insurance plans
- Financial Professional Web Site Help: view client account information and access sales tools
- Provider Services Help: administer your patient's medical, dental and/or vision benefits
- Bank Account Help: view checking, savings and other bank accounts
- Career Tools Help: search and apply for jobs, check job application status, and more
Personal Accounts
When logging into a personal account, you will be able to access product information, including 401(k) and other retirement plans, mutual funds, medical, life, disability, dental, and vision insurance information.
Personal Accounts: First time logging in?
You can establish your username and password online. Here's what you can expect:
- Enter your Social Security Number and an Account/Contract Number so we can look you up
- Provide a few personal details so we can verify your identity
- Enter the username and password you want to use to access your personal account(s)
Personal Accounts: Forgot your username or password?
- If you forgot your username, you can find out what it is online. You'll provide some personal information that will help us verify your identity. Once we've verified your identity, we'll show you your username.
- If you forgot your password, you can reset it online. You'll provide your username and answer some questions. Once we've verified your identity, you can reset your password and login.
Still need help with personal accounts?
Call us:
- Retirement plan participants call 1.800.547.7754
- Mutual fund clients call 1.800.222.5852
- Customers with any other personal product call 1.800.986.3343
Employer/Business Accounts
When logging in as an employer, you'll be able to administer retirement plans, group medical insurance, disability, life and vision insurance for your business.
Employer Accounts: First time logging in?
If you will be the Primary Administrator, you can establish your username and password online. Here's what you can expect:
- Enter your ID and a Product/Contract Number so we can look you up
- Provide a few personal details so we can verify your identity
- Enter the username and password you'll want to use to access your employer/business account(s)
If you need to access the site but will not be the Primary Administrator, ask your Primary Administrator to give you access as a Secondary Administrator.
Employer Accounts: Forgot your username or password?
- If you forgot your username, you can find out what it is online. You'll provide some personal information that will help us verify your identity. Once we've verified your identity, we'll show you your username.
- If you forgot your password, you can reset it online. You'll provide your username and answer some questions. Once we've verified your identity, you can reset your password and login.
Still need help?
See the list of frequently asked questions for employers or call us:
- Businesses with retirement plans call 1.877.475.3436
- Businesses with group life and health products call 1.800.621.6280
Financial Professional Web Site
When you sell and service products for the Principal Financial Group, you'll be able to view client account information and access sales tools online through Principal eFinancial ProfessionalSM.
Financial Professional: First time logging in?
- If you are actively selling or servicing our products, please contact the agency or the sales office in your area to request access
- If you are interesting in starting to sell our products, we invite you to learn more about working with the Principal Financial Group
Financial Professional: Forgot your username or password or need additional help?
Please call us at 1.800.554.3395 for assistance.
Provider Services
As a healthcare provider working with the Principal Financial Group, you'll be able to administer your patient's medical, dental and/or vision benefits online with the Principal Provider Service CenterSM.
Provider Services: First time logging in?
- If you will be the Primary Administrator for your provider's Tax ID number, you'll need to register here to get started
- If you need to access the site but will not be the Primary Administrator, ask your Primary Administrator to give you access as a Secondary Administrator
Provider Services: Forgot your username or password or need additional help?
Please call us at 1.800.621.6280 for assistance.
Bank Accounts
If you have products through Principal Bank, you can access all your bank account information online.
Bank Accounts: First time logging in?
- Establish your consumer bank account LoginID and password
- Get help setting up access to business bank accounts
Bank Accounts: Have a question?
Bank Accounts: Still need help?
Call us:
- Individuals with bank products call 1.800.672.3343
- Business banking clients call 1.800.672.3343, option 1, ext. 49719
Career Tools
You can search and apply for jobs, check job application status, and more when you access career tools online.
Career Tools: First time logging in?
- Set up your username and password by going to Careers Login and selecting the "Create one now" link.
Career Tools: Forgot your username or password?
- You can get your username and password online by going to Careers Login and selecting either the "Forgot username?" or "Forgot password?" link.
Need help applying for a job or have a question?
See all career help topics or call us at 1.800.843.4436.
