Feeling the Love: Five Best Client Service Techniques
This past teleclass was recorded and transcribed for your convenience. Listen to the recorded audio or read the written transcript:
Maintaining positive client relationships regardless of how busy things get for a growing business is paramount to a successful organization. The key to maintaining a loyal customer base is making client service a priority at all times through an internal initiative that is easy to maintain, but makes a big impact.
During this class, our renowned organization expert and speaker will share tips for building, maintaining and growing your client-service initiative. Strengthen the foundation of your company with client-relations tips that will keep competitors at bay and your clients coming back for more.
Paul Levesque is a renowned customer-service expert. Recognized several times in MSNBC.com's Small Business section and on Entrepreneur.com, Paul has written several books and articles about the importance of elevating customer service for growing businesses. Most recently, he wrote Customer Service from the Inside Out Made Easy.
Paul is currently a senior consultant with Boston-based Novations Inc., a global professional services firm committed to building talent, and CEO of Customer Focus Breakthroughs Inc., a customer service-focused organization. Previously, he served as an executive consultant with Achieve Global, the world leader in helping organizations translate business strategies into results, for more than 10 years. As lead instructor at Achieve's Service Quality Academy, Paul helped more than 350 leading corporations plan and implement customer-focus initiatives.
Also a speaker and workshop leader, Paul has more than two decades of experience consulting businesses around the globe and has shared his client-service expertise on television and radio stations throughout North America.
- For more information about Paul's company, articles and recently published books, please visit www.customerfocusbreakthroughs.com.