Updates to the login experience for advisors

We updated how we secure account information and it's easier for you to log in to principal.com.

We changed how we make sure you are really you

We enabled 2-factor authentication, which is a more secure way to make sure it's really you logging in. You’ve probably seen it before on other sites. When you log in from an unrecognized computer or mobile phone, we’ll send you a verification code to confirm it’s you. You then enter that code, along with your username and password, to access your account. 

We simplified how everybody logs in

You no longer need to choose a login type when logging into principal.com. You simply click the login button and enter your username and password.

So, what does it really mean to you?

You can now register up to 4 ways to receive verification codes, including text, voice call, business email, or an authenticator app. We will use this information to send you verification codes in certain situations. And, you choose which method you want to receive a verification code, every time we need to send you one. The best part? The verification codes replaced security questions and answers.

Will you have to set up 2-factor authentication immediately?

Yes. If you haven't set up 2-factor authentication yet, you will need to do so the next time you log in.  Once you register for 2-factor authentication, you can choose to “Remember this device” on up to 5 different device(s), so you can go 90 days before being prompted to enter a verification code again, unless, of course, unusual activity is detected.

Do you need to set up more than one method?

It’s a good idea to register more than one method for receiving your verification code as you go through the set-up process. That way you have a back-up way to get a verification code if your primary method is not available (ie. you forgot your phone at home and you’re trying to reset your password at work). 

What is an authenticator app?

An authenticator app is a third-party app that you can download and install on your mobile device or computer. There are a lot out there, and most of them should be compatible with your Principal account. If you’re not sure, we provide a few options to consider below. 

  • For mobile: Microsoft Authenticator, Google Authenticator, Authy, or LastPass.
  • For desktop: Authy

What can you do to get ready?

If your office shares login credentials to conduct routine servicing tasks, you’ll need to make sure everyone has their own login. This means that the person assigned as the primary for logging in will need to assign delegates, each with their own accounts.

Depending on the products you services and sell, how you grant your office staff access to your book of business may vary. Here are some tips on what you can do now to get ready:

If you sell or service nonqualified accounts, contact your Customer Service Manager at 866-694-6386 for access to the nonqualified dashboard.

  1. Review existing delegate access for those in your firm: Log in to the Manage My Delegates application and double-check to see if everyone is set up appropriately. Make updates as needed.

  2. Set up new delegates: If folks in your firm need access and you’re not sure how to set them up, view the instructions for setting up delegates (PDF).

  3. Verify new delegates can view client information. If someone in your office has issues accessing needed information, the primary advisor should complete the Advisor Delegate Authorization Request Form. Once the form is submitted, the Advisor Web Support Team will make the necessary changes within 2 business days.

If you sell or service nonqualified accounts, contact your Customer Service Manager at 866-694-6386 for access to the nonqualified dashboard.

  1. Ensure all staff members have a unique log in. To set up an additional log in on behalf of a Brokerage General Agency, the General Manager or Internal Wholesaler for your office can send an authorization email request to the Advisor Web Support Team. Include:

  • The first name, last name and email of the person needing authorization
  • The BGA name and/or BGA office number
  • The type of access level needed - Whole Office or Sub Office

Example: This email is to authorize (NAME/EMAIL) with online access on behalf of (BGA Name and/or BGA Number) to view client information

Who to contact if you have questions?

Please direct any questions to the Advisor Web Support Team or 800-554-3395.