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Help Topics: Login Guide

What type of product, service, or site from the Principal Financial Group® do you need help with?



If you are having trouble logging in and have a computer with older technology


What's the issue? A security vulnerability known as POODLE was uncovered by members of Google's security team. What that means is criminals may be able to illegally access account information when people are logging into websites using older computers with older technology, specifically computers with older web browsers.

Why you can't log in. We don't want criminals to get access to your account information. So, on Dec. 4, the Principal Financial Group started blocking older computers with older technology from logging in to view account information on our website. This eliminates the security risk that has been identified and helps protect your account information.

How do I fix it? If you are getting a message from your browser that mentions security and encryption errors, you likely are using an older browser that has been identified as having a security risk and you should update your browser to a more current version.



Personal Accounts

When logging into a personal account, you will be able to access product information, including 401(k) and other retirement plans, mutual funds, life, disability, dental, and vision insurance information.

Personal Accounts: Need to establish login credentials?

You can register online. Here's what you can expect:

  • Enter your name, date of birth, identification number (which may include Social Security Number, Enterprise ID, Alternate ID or Privacy ID) and zip code
  • Answer a few questions to verify your identity, which are administered by a trusted third-party (note: the Principal Financial Group does not have access to the information shown in this step of the process)
  • Create your username and password, provide email address
    • Once your account information is ready to access online, we will send you an email
    • We will also use the email address to send account-related communications
    • You can update your email address online any time
  • Set a customer service security question and answer (used to verify indentity when calling customer service)
  • Select your login image and phrase
  • Set three online security questions and answers (used to verify identity if you use the forget username or password features online)
  • Agree to do business electronically (this lets you view account information online)
  • You will then be directed to your account information

Get step-by-step instructions for establishing personal login credentials (PDF).

 

Personal Accounts: Forgot your username or password?

  • If you forgot your username, you can find out what it is online. You'll provide some personal information that will help us verify your identity. Once we've verified your identity, we'll email you your username.
  • If you forgot your password, you can reset it online. Go to the Personal Login page and enter your username. On the next screen, click the Forgot Password link under your login image and phrase. You'll be prompted to answer a security question. Once you've correctly answered a security question, you can reset your password and login.

Personal Accounts: Want to change your login information?

Still need help with personal accounts?

  • Call us:
    • Retirement plan participants call 1.800.547.7754
    • Mutual fund clients call 1.800.222.5852
    • Principal Bank IRA customers call 1.800.672.3343
    • Customers with any other personal product call 1.800.986.3343

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Employer/Business Accounts

When logging in as an employer, you'll be able to administer retirement plans, group disability, life and vision insurance for your business.

Employer Accounts: Need to establish a username and password?

If you will be the Primary Administrator, establishing your login credentials online is a two-step process.

  1. Establish your username, password, and employer access code. Here's what you can expect:
    • Click the link in the activation email sent to you (if you don't see the email in your inbox, check your junk folder)
    • Provide a few personal details so we can verify your identity
    • Enter the username and password you'll want to use to access your employer/business account(s)
    • Set a customer service security question and answer (used to verify your identity when calling customer service)
    • Remember the employer access code assigned to your account (you'll need to use this code every time you log in as an Employer on Principal.com)
  2. Login and finish the process:
    • Select your login image and phrase
    • Set three online security questions and answers (used to verify identity if you use the forget username or password features online)
    • Agree to do business electronically (this lets you view account information online)

If you need to access the site but will not be the Primary Administrator, ask your Primary Administrator to give you access as a Secondary Administrator.

Employer Accounts: Forgot your username, password or employer access code?

  • If you forgot your username, you can find out what it is online. You'll provide the email address you use to do business with us. Then we'll send you an email with your username.
  • If you forgot your password, you can reset it online. Go to the Employer Login page and enter your username. On the next screen, click the Forgot Password link under your login image and phrase. You'll be prompted to answer a security question. Once you've correctly answered a security question, you can reset your password and login.
  • If you forgot your employer access code, you'll need to request a new access code. For security reasons, you can't choose what your code is and you can't use the same employer access code you've had in the past.

Employer Accounts: Want to change your login information?

Employer Accounts: Having trouble with your activation email?

What kind of trouble are you having?

  • Not receiving the email? Here are some tips:
    • Allow enough time for the email to get to your inbox.
    • Check your "junk" or "spam" folders to see if the email has been flagged as spam. If this is the case, add the email address to your "safe senders" list.
    • Check to make sure your inbox is not full.
    • Verify with your company's email administrator that emails from our domain (principal.com) are not being blocked by the company's email filters.
  • Getting an error when clicking on the link in the email?
  • The link in the email is only good for 72 hours and is only good for one use (once you click on the link and log in, you can not reuse the link within the email again).

Employer Accounts: Getting other error messages?

  • You may need to use your Enterprise ID or Alternate ID instead of your Social Security number.
  • Make sure you are using the correct username. Your username is not your account, plan, or contract number.

Employer Accounts: Still need help?

  • Call us:
    • Businesses with retirement plans call 1.877.475.3436
    • Businesses with group insurance products call 1.800.621.6280

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Financial Professional Website

When you sell and service products for the Principal Financial Group, you'll be able to view client account information and access sales tools online.

Financial Professionals: How to request access

Financial Professionals: Forgot your username or password?

  • If you forgot your username, you can find out what it is if we have your email address in our records. Once we've verified your identity, we'll send your username to the email address we have on file.
  • If you forgot your password, you can reset it online. Go to the Advisors Login page and enter your username. On the next screen, click the Forgot Password link under your login image and phrase. You'll be prompted to answer a security question. Once you've correctly answered a security question, you can reset your password and login.

Financial Professionals: Want to change your login information?

Financial Professionals: Need additional help?

  • Please call us at 1.800.554.3395 for assistance

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Provider Services

As a dental or vision provider working with the Principal Financial Group, you'll be able to administer your patient's dental and/or vision benefits online.

Provider Services: First time logging in?

  • If you will be the Primary Administrator for your provider's Tax ID number, you'll need to register here to get started
  • If you need to access the site but will not be the Primary Administrator, ask your Primary Administrator to give you access as a Secondary Administrator

Provider Services: Forgot your username or password?

  • If you forgot your username, you can access it online
  • If you forgot your password, you can reset it online. Go to the Providers Login page and enter your username. On the next screen, click the Forgot Password link under your login image and phrase. You'll be prompted to answer a security question. Once you've correctly answered a security question, you can reset your password and login.

Provider Services: Want to change your login information?

  • Log in and access the "Tools" section to change your password, your security questions & answers or your login image & phrase

Provider Services: Need additional help?

Please call us at 1.800.621.6280 for assistance.

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Third Party Administrator (TPA) Website

When logging in as a TPA, you'll be able to administer employer-sponsored retirement plans for your clients through The Principal TPA Website.

Third Party Administrator:

  • If you are having trouble logging in or establishing your username and password, please call 1.800.554.3395 for assistance.
  • If you are interested in initiating a business relationship between your TPA Firm and The Principal, please call 1.800.958.5124 for assistance.

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Career Tools & Job Application Help

You can search and apply for jobs, check job application status, and more when you access career tools online.

Go to the Career Tools Login to:

  • Set up your username and password (select "Create them now")
  • Recover your username or password (select "Forgot username" or "Forgot password")

For additional help, see job application help or call us at 1.800.843.4436.

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Have a question? Call us at 1.800.986.3343

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