Simpler, safer online account access is here

We enhanced our online registration and login processes for the better. Here’s a rundown of what to expect.

1. Say goodbye to login image and phrase. Say hello to entering your username and password on the same page.

The login image and phrase was originally designed to help protect you from phishing schemes, but times have changed. Hackers figured out how to work around this security measure, and it’s no longer as effective as it once was. So, we said goodbye to the image and phrase and incorporated more advanced security measures.

Now, you can enter your username and password on the same screen. Why the change? Simple: To make it easier and faster for you to log in.

2. Register for an extra layer of security.

We also introduced a new security measure for those using our Personal login type. This new measure is called lots of things, like “multi-factor authentication” or “two-factor authentication”. Chances are you’ve already seen it used on other websites you visit, like Gmail or Facebook.

Here’s how it works: If you log in from an unrecognized computer or mobile phone, forget your password, or if we identify anything out of the ordinary, we send you a unique verification code to confirm it’s really you—not someone pretending to be you. You then enter that unique numeric code, along with your username and password, to access your account.

If this is your first time logging in since we introduced these security changes, we'll prompt you to choose where we send your verification codes. Getting the code via text on your mobile phone is the most secure method. Email is also an option. Better yet, choose your mobile phone and register your email as a back-up method, just in case.

What about the other login types, like Employer, Advisor, Provider Services, and Third-Party Administrators (TPA)? We’ll eventually roll out this extra layer of security to everyone. The date of that rollout is still being decided, so stay tuned for more.

Creating an online account—now with fewer steps

If you’re new to our website and want to create an online account, we improved the experience for you, too. In fact, we cut the number of steps needed to create an online account by almost half.

FAQs

Still have questions about what changed and why? We’ve got you covered.