Help with dental and vision insurance claims

Help make the claims process easy for your employees.

Get answers to common questions about submitting claims, getting information, and more.

Most providers submit claims to us on the employee’s behalf. We encourage this as it ensures the best and most accurate submission of the claim.

If employees need to submit their own claim, no claim form is needed. The employee can send us:

  1. Provider's itemized statement, and
  2. Copy of the front and back of the ID card.

Send the information to:

  • Mail: Principal Life Insurance Company
         PO Box 10357
         Des Moines, IA 50306–0357
  • Fax: 866-301-1502

If additional information is needed, we’ll contact the employee.

Employees can get dental claim information on their smartphones or mobile devices with the Principal mobile app or by using their personal login at principal.com.

Managed Care Vision (VSP® Vision Care)

  • In-network: Employees visiting a VSP provider don’t need to submit a vision claim. The VSP provider submits claims on the employee’s behalf. 
  • Non-network:  Employees visiting a non-network vision provider who doesn’t submit claims on their behalf should visit vsp.com or call 800-877-7195 for claim submission directions. They can get started by downloading the VSP member reimbursement form (PDF).

Scheduled Vision

Although some providers submit claims to us on the employee’s behalf, generally employees need to submit their vision claim to Principal. 

Employees can easily submit their own claim. No claim form is needed. The employee can send us:

  1. Provider’s itemized statement, and
  2. Copy of the front and back of the ID card.

Send information to:

  • Mail: Principal Life Insurance Company
    P.O. Box 10357
    Des Moines, IA 50306–0357
  • Fax: 866-301-1502

If additional information is needed, we’ll contact the employee.

Managed Care Vision (VSP® Vision Care)

Employees can visit vsp.com. They need to create an account using the member ID found on their ID card.

Scheduled Vision

Employees can get vision claim information on their smartphones or mobile devices with the Principal mobile app or by using their personal login at principal.com

In addition to the insurance benefits received, employees with vision insurance from Principal receive reduced prices and discounts through VSP on:

  • Eye exams
  • Lenses
  • Frames
  • Contact lenses
  • Laser vision correction
  • And more

To learn more about vision discounts, visit VSP.com and click, “Get Special Offers and Savings.”

Are you an employee?
Don't see the topic you need help with? 

Give us a call.

  • Businesses with retirement plans: 877-475-3436
  • Businesses with group insurance products: 800-843-1371

Or send us an email