Notice to Illinois customers
Governor Bruce Rauner has declared Christian county a state disaster after significant storms impacted the county.
As a result, the Illinois Department of Insurance requested that insurers implement the safeguards below to ensure that Illinois consumers affected by this disaster do not suffer unnecessary hardship.
- No cancellations or non-renewals. There will be no cancellations or non-renewals for affected policyholders until January 23, 2019.
- Claim submission extension. The time limit for submitting claims will be extended for another 60 days beyond the standard timing allowed under the contract.
- Exceptions to policy and contract requirements. In regard to preferred provider contracts, we will provide an exception in a situation where an insured is displaced from his or her home and is unable to obtain services from a network provider.
- Availability of the Illinois Department of Insurance. The Illinois Department of Insurance is available for assistance in filing a complaint regarding any disaster-related dispute or issue. The Department can be reached by calling their toll-free hotline at 866-445-5364, or file a complaint online at: mc.insurance.illinois.gov/messagecenter.nsf.