Accessibility commitment

Accessibility commitment

Our mission is to make financial security accessible to all.

It’s a commitment that includes offering financial services to people with disabilities and doing business in a way that respects their independence and dignity.

We’re actively incorporating accessibility best practices into our website and mobile applications consistent with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are recognized as the international standard measure of success.

We listen to advocacy groups, our own employees, and customers with disabilities to ensure we’re designing our online and mobile experience to be easy to use. Our employees who work on our sites and applications are trained to:

  • Ensure images and multimedia are accessible through alternate text, captions, and transcripts.
  • Avoid color alone and utilize color combinations having sufficient color contrast.
  • Build our site to be fully accessible with a keyboard.
  • Use a consistent structure so customers can easily navigate our site with assistive technology.
  • We also partner with experts and use third party tools to test for accessibility. As we learn and continually seek new ways to provide an inclusive user experience, we welcome your feedback on the accessibility of our digital properties. Principal® aims to respond to feedback within 5 business days.

If you have any feedback or concerns about the accessibility of our web properties or experiences, please let us know by completing the below form. We aim to respond to all requests within 5 business days.

Accessibility feedback

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