Help topics Help for businesses Help with online access to your employer account

Help with online access to your employer account

Help with online access to your employer account

From setting up additional administrators to changing your employer password, these tips and how-tos can help.

How do I create an online account?

When you open or transition to a new Principal® retirement plan or group insurance policy, we automatically create an employer account for you.

We will send you, the primary administrator, an email. (Don't see it in your inbox? Check your junk or spam folder.) You must click the email activation link within 72 hours of receiving it. Then, follow these steps:

  1. Verify your identity by providing a few personal details.
  2. Confirm that you agree to do business electronically.
  3. Create your username and password.
  4. Choose your security questions and answers. (These help verify your identity when you call customer service.)


Why does my username still display on the password screen?

For your convenience, your username continues to display on the password screen so you can confirm it’s been entered correctly. If you enter the correct password but receive an error message, please check that your username is entered correctly. If not, click the “cancel” button to return to the username entry screen.

What if I didn't receive an activation email, or the link isn't working?

We can help.

How do I log in?
  • Click “Log in” at the top right corner of any page.
  • Enter your username and click “Next.”
  • Enter your password and click “Verify.”
  • Follow the instructions provided.
What if I forgot my username or password?
  • Click “Log in” at the top right corner of any page.
  • Click the “Forgot username or password” link under the “Log in” button.
  • Choose “Business & auditors” as your role.
  • Provide the requested information to confirm your identity. Click “Continue.”
  • You’ll receive a verification code by text, voice call, email, or an authenticator app.
  • After you've correctly entered your code, you'll see your username and can reset your password, or login with your existing password.
How do I change my login information?

Log in and view “My profile” to change your password or security settings.

What's the difference between primary and secondary administrators?

The primary administrator has full access to your employer account on This person can grant full or limited access to other individuals as secondary administrators. The secondary administrator can perform transactions or tasks on the employer website.

If you don’t know who your primary administrator is, please call us.

How do I add someone as a secondary administrator?

Secondary administrators may be granted full or limited account permissions by the primary administrator. For details, see instructions for managing security access (PDF).

What can I do with an online account?

Your Principal online employer account lets you:

  • Administer benefits
    • Add or remove employees and coverages.
    • View and update employee information and changes.
    • Update salaries, one at a time or all at once.
    • View and order ID cards.
    • Track online transactions.
  • Review benefit information
    • View plan information.
    • Electronically sign eService agreements.
    • Search, print, and order group insurance booklets and policies.
    • Access and complete disability and life claim forms.
    • View, download, print, or order forms and documents.
    • Access reports for life and disability claims and dental maximum accumulation.
  • Manage account billing and payment information
    • Download or view billing statements.
    • Set up and pay premiums electronically.
How does Principal ensure our information is safe?

Principal uses multiple security features and procedures to keep your account information secure and confidential. Contact us immediately to change your password if you suspect it has been discovered.

  • Your company and employee account information can only be accessed with a combination of your unique username, password, and verification code.
  • Your account information is not permanently stored on our web server. It is only permanently stored on our highly secure corporate network systems.
  • The sole responsibility of our data security staff is to ensure the security of the information we process and store.
  • Our policies and procedures limit access to your information to only those who have a business need to view it.
reach out

Need more help?

Call us withquestions about retirement plans: +1-877-475-3436
Call us with questions about group insurance products: +1-800-843-1371

Or send us an email.