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Questions about Principal Bank

Questions about Principal Bank

More about Principal Bank in general as well as customer service number and hours.

How do I contact Principal Bank?

General correspondence
Principal Bank
PO Box 9351
Des Moines, Iowa 50306-9351

Overnight delivery to Principal Bank
Principal Bank
711 High Street
Des Moines, IA 50392

Customer Service
Call us at 800-672-3343 from 7 a.m. to 7 p.m. CT (Central Time), Monday through Friday, excluding holidays.

What kind of bank is Principal Bank?

Principal Bank is an FDIC-insured bank offering customers traditional and innovative qualified banking products and services online and by telephone with personal bankers.

Principal Bank offers individuals a variety of products such as CDs, money market, and savings accounts held within traditional or Roth IRAs.

Established in February 1998, Principal Bank was one of the first direct online banks. As of July 21, 2011, Principal Bank is regulated by the Office of the Comptroller of the Currency (OCC), and as of December 31, 2013, Principal Bank became a federal savings bank.

How does Principal Bank validate my identity?

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.

What this means for you: When you open a new account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other "identifying documents."