Report Fraud or Unethical Conduct

As a leader in the financial services industry, we take seriously our obligation to customers and our global communities to conduct business in a legal and ethical manner. This ranges from protecting our customers from increased costs associated with fraudulent activities to conducting ourselves in a manner that enhances public trust and confidence in the Principal Financial Group® and the financial services industry.

No company is immune from the risk of unethical conduct or fraudulent activity. In accordance with state and federal laws and regulations, it is our responsibility to take appropriate action when these situations are suspected or may occur.

Our company does not tolerate, and takes aggressive action against, unethical conduct or fraud whether perpetrated by employees, customers, vendors, those who sell our products or others.

How to report fraud, criminal activity or ethical concerns

If you are aware of a situation of suspected fraud, criminal activity, ethical concerns or questionable business practices affecting you and any of the companies of the Principal Financial Group, you can contact us in a variety of ways.

Call us

Call 866-858-4433. Please provide as much information as you feel comfortable sharing or you can remain anonymous. If your situation does not pertain to the Principal Financial Group, you should report your concerns to the fraud unit of the entity involved.

Submit your concerns online

Use the unethical or fraudulent activity reporting form for reporting suspected unethical or fraudulent activities relating to employees of our company or actions by our company.

Who to contact if you have other questions or concerns

Retirement Plan Customers: If you are a participant in an employer sponsored retirement plan and have customer service questions regarding loans, withdrawals/distributions, taxes, 1099Rs, contribution timing or other plan-related issues (that do not relate to fraudulent or unethical activities), please contact our Client Contact Center at 800-547-7754.

Group Dental or Vision Customers: If you have questions that do not relate to suspected fraudulent or unethical activities, such as payment of a claim, unauthorized dental or vision charges, or an explanation of benefit (EOB), please call us at 800-986-3343.

Sweepstakes, Lottery and Loan Scams: We recommend that you report these situations to your local Attorney General's office. We will also post alerts here when there is a known fraudulent scam using our name.

Report fraudulent or unethical activity online

Report suspected unethical or fraudulent activities by employees or our company.

Fraud alerts and scams

There are five scams illegally using our company name: phishing scam involving a caller who is claiming to be from UBS, fraudulent check scam, text message scam reported by our Beijing office (details also available in Chinese), secret store evaluator scam, and identity theft scheme impacting the insurance industry.