August Product and New Business Underwriting Newsletter
Life Insurance
Important reminder about policy packet delivery
We’ve updated our mail processing, which has changed the overnight delivery timing of issued life insurance policy packets. Keep the following updated timelines in mind when communicating expected delivery dates to customers.
Delivery time changes
• Policies issued before 11 a.m. CT are delivered one business day later than the previous overnight schedule.
• Policies issued at or after 11 a.m. CT are delivered two business days later than the previous overnight schedule.
Examples:
• Policy issued before 11 a.m. CT on Monday → Packet delivered Wednesday.
• Policy issued at or after 11 a.m. CT on Monday → Packet delivered Thursday.
We appreciate your patience as these changes are implemented. We also want to let you know we’ll continue to expand eDelivery—as an alternative to physical contract mailing for additional products and term conversions. Further updates to come.
New York Submission Guide
Submitting business in New York (NY) can be complex—but help is available. Using the New York New Business Application Submission Guide helps financial professionals submit fully underwritten applications in good order by providing information about:
• Key state-specific requirements
• Required forms
• Completion guidance
The guide can help you reduce follow-ups, avoid delays, and improve submission quality. For added convenience, it’s included in the NY forms packet download for quick reference with every application.
View the Submission Guide
September is Life Insurance Awareness Month (LIAM)
Let’s put a spotlight on how life insurance can be used to help meet a variety of financial needs—from funding business solutions, to supporting legacy and estate planning strategies, to providing personal protection. Collaborate with your wholesaling team to create a personalized LIAM plan.
LIAM resources for you
Complete Anti-Money Laundering training to help avoid application processing delays
As a reminder, at least every two years, any financial professional who sells or services Principal® fixed cash value life insurance policies or individual annuity contracts (collectively, “covered products”) must complete training to comply with the Anti-Money Laundering (AML) program. (Note: Principal Securities, Inc. Registered Representatives do not need to take this training in addition to the training required by the broker-dealer.)
Completing the training ensures you comply with industry-wide regulations designed to help detect and prevent money laundering and terrorist financing. If a financial professional’s training isn’t current (i.e., has not been completed within the past 24 months), issuance of any new business submitted for covered products may be delayed until the training is completed.
Online AML refresher courses are available through LIMRA at no cost to financial professionals and can be accessed as follows:
- Navigate to knowledge.limra.com (use Google Chrome or Internet Explorer for the best experience) and log on:
- Username is the National Producer Number (NPN), which can be found at http://nipr.com.
- Password:
- New users – Last name (*all lower case*).
- Existing users – Enter existing password or select “Forgot Password” on the login page.
- Username is the National Producer Number (NPN), which can be found at http://nipr.com.
- The latest refresher course is “LIMRA Anti-Money Laundering for Insurance Review – Evolving Scam Threats (2026).” Courses take approximately 30-40 minutes to complete and are updated annually.
- For first-time users of LIMRA’s AML materials, a one-time basic training course is required prior to taking the refresher course.
- For technical assistance, call 866.364.2380 or email support@cfmpartners.com.
It’s not necessary to notify Principal of course completion. We can access up-to-date information through LIMRA as needed.
Note: Principal Securities, Inc. Registered Representatives do not need to take this training in addition to the training required by the broker-dealer. AML programs required for SEC-registered broker-dealers already address the training requirement for variable annuity contracts and variable life insurance policies. Other products, including individual term life, group life, individual or group disability insurance, and group annuity contracts, are not considered covered products and aren’t included.
Disability & Life Insurance
Verify detail codes before you submit
When submitting applications, one of the most important steps is ensuring the correct detail code is provided for both the submitting office and financial professional on the Financial Professional Report/Producer Report.
Accurate detail codes help ensure applications are processed efficiently, that the appropriate individuals receive access to policy information, and that compensation is paid correctly.
Before submitting the business, verify that a detailed code is provided and that it’s the correct code for the business.
New "view-only" feature available on Business Plan Service Center
The Business Plan Service Center (BPSC) supports business clients by providing online access to their life and/or individual disability insurance (IDI) plans with Principal. Beginning the week of August 17, a new “view only” feature will enable you to see what your clients see for their plans on the BPSC dashboard. That front-line view can help you guide your clients’ plan experience and address their questions.
Access for you: The BPSC dashboard is available from our financial professional site, under the “My Customers” panel. Note that Initial access to the following information will be available only to the financial professional, then expanded to their support team later this year:
• Life plans: Billing status, plan census, and key documents mailed to clients.
• IDI plans: Billing status and plan census. Watch for additional features in the future.
Access for your clients: Encourage them to access their plan information by completing the Key Decision Maker form and submitting it to their Principal contact.
For questions regarding BPSC access, contact the Advisor Web Support Team at 800-554-3395.
Disability Insurance
Explore the business solutions market opportunity
Business owners and their key employees have many financial protection needs that disability insurance can help meet. But they are often unaware of the solutions available or don’t know where to start. You can help. Talk to your business owner clients about how individual disability insurance can help build greater financial security.
Use the Individual Disability Sales Guide to help shape your conversations.