Help topics Help for individuals Help with online access to your personal account

Help with online access to your personal account

Help with online access to your personal Principal® account

Whether you’re logging in for the first time, need to change your password, or want to update your personal information, these tips can help. 

I’ve never logged in before. How do I set up my online account access for the first time?

Follow these steps. (You can also download a how-to PDF.)

  1. Go to Click “Log in” in the upper right corner.
  2. Click “New user? Register here,” then “Individuals.”
  3. Enter your first name, last name, date of birth, phone number, and your ID number (either your Social Security number or a number provided by your employer) or zip code.
  4. Click the box “I consent to doing business electronically.” Then click “Create account.”
  5. If your phone number matches our records, you’ll receive a one-time code via text. If not, you’ll be asked to verify your identity by uploading a copy of a government-issued photo ID (driver’s license, passport), and a selfie.
  6. Once your identity has been verified through either the one-time code or document upload: Create a username and password, and provide an email address. Click “Continue.”
  7. Select and answer three security questions. If we ever need to verify your identity, we’ll use these questions.
  8. Next, you’ll log in for the first time. Enter your username. On the next screen, enter your password.
  9. On your very first log in, you will be asked to choose a security method that we use going forward to confirm your identity. You may choose an authenticator app such as Google Authenticator app (learn more about authenticator apps below), or a phone text or call. Select your preference and wait for the code.
  10. Type in the code that is sent to you and follow any directions on screen to complete log in.

Note: Every time you log in, or if you forget your password, you will be asked for a verification code to confirm it’s really you. The first time you log in, you choose how you receive verification codes. Options include a phone text or call, or authenticator app.

I'm unable to set up log in and am being asked to upload documentation. Why?

Verifying your identity through a document upload is a more secure way for Principal to protect against fraud and bad actors. Copies of documents and photos are kept for a short period of time in case fraud is detected and needs further investigating. Access to them is protected and limited.

I have a username and password. How do I log in?

Click “Log in” at the top of any page, enter your username, and click the “Next” button. Then enter your password and click “Verify.”

What if I forgot my username or password?
  • Go to the log in page. 
  • Under the “Log in” button, click “Forgot username or password?”
  • Choose “Individuals” as your role.
  • Confirm your identity by providing the requested information; click “Continue.”
  • You’ll receive a verification code by text, voice call, or an authenticator app; enter it.
  • You'll see your username and may reset password; you can also return to the log in page.
Why does my username still display on the password screen?

For your convenience, your username continues to display on the password screen so you can confirm it’s been entered correctly. If you enter the correct password but receive an error message, please check that your username is entered correctly. If not, click the “cancel” button to return to the username entry screen.

How do I change my personal account information?

After you have successfully logged in, you may go to the “My profile” section to change your password, customer service questions and answers, mailing address, email address, mobile phone number, multi-factor authentication security settings, and more.

If you're having trouble logging in or unable to change your information online, please call +1-800-986-3343, Monday-Friday, 7 a.m.-7 p.m. CST, and a customer service representative can help.

How do I find and read my account statement?
What is multi-factor authentication?

Multi-factor authentication, a security measure, helps prevent cybercriminals from accessing your account, even if they have your password. Here’s how it works: If you log in from an unrecognized computer or mobile phone, forget your password, or make changes to your account, or if we suspect something out of ordinary, we’ll send you a unique verification code to confirm it’s really you. You then enter that unique code, along with your username and password, to access your account.

What is voice call verification and how does it work?

You have the option to use voice call to receive a verification code. You provide either a mobile or landline phone number. When you receive a call providing a verification code, you must answer it; we cannot guarantee a code will be left in your voicemail. (You may select the “Call again” option after 30 seconds.)

When you answer, a voice will say the code. Then it will say "once again your code is" and repeat the code. 

How will Principal use and store my phone number?

If you choose to provide your phone number during the authentication process, we will only use it for the purpose for which you have given us consent. In this case, we only use it for security purposes. Please review our security policies for additional information about how we protect your information.

What is an authenticator app and how does it work?

An authenticator app is a third-party app you install on your mobile device or computer. All authenticator apps work like this: Once you open the app and choose the account you’re trying to log into, the app will generate a unique, one-time-use code to enable log in.

Authenticator apps are secure, with regularly refreshed codes unique to your device. Plus, if someone tries to gain access to your account, it’s more difficult for them to intercept your code since it’s generated by software installed on your device.

How do I install an authenticator app?

Our site has been optimized to work with the Google Authenticator app, but many other apps will work. If you wish to use Google Authenticator, here’s how to install it:

  1. Open the App Store or Play Store and search for Google Authenticator (look for a multi-colored asterisk).
  2. Install the Google Authenticator app.

If you wish to install another authenticator app, you may search for “install authenticator app” in your browser or in the app store you prefer.

How do I connect my Principal log in to my authenticator app?

Authenticator apps can be tied to your device, adding one more fraud deterrent. If you connect your Principal log in to an authenticator app, the codes are generated securely and only on your device. To connect your Principal log in to your authenticator, follow these steps:

  1. Log in to your account; go to “My Profile” and then click on “Manage 2-Factor Authentication Preferences.” Click on the blue “Connect Authenticator” button next to Authenticator app. 
  2. A QR code will appear on the screen; scan the code with your mobile phone or enter the 16 digit code.
  3. Click the “Next” or “Continue” button on the Principal website.
  4. Enter the authenticator 6-digit code (which changes every 30 seconds) on
  5. Once you have successfully entered the code, your app is ready to use for log in.
I need to delete my online account access. How do I do that?

If you have the Principal app installed on your phone, click “Settings” and scroll down to the “Delete account” button. You’ll be asked if you have an active product or account with Principal. If the answer is no, hit “Delete account.” If the answer is yes, you’ll be asked to call customer service at +1-800-986-3343, Monday – Friday, 7 a.m. – 7 p.m. CT.

If you are using a desktop computer, please call customer service at +1-800-986-3343, Monday-Friday, 7 a.m. – 7 p.m. CT.

Please note: Accounts with no online access may be at greater risk of fraud.

reach out

Do  you need more help?

Retirement plan participants call +1-800-547-7754
Mutual fund clients call +1-800-222-5852
Everyone else call +1-800-986-3343 

Or send us an email.