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For individuals

Service and support I have a Principal product or account
I have a Principal® product or account.
Which product or account do you have?
I have a company-sponsored retirement account such as a 401(k) or ESOP
  • View your personal dashboard, with information about your savings rate, statements, and more: Login on your desktop or with the Principal app. (Get login help.)
  • Create your online account: Find step-by-step instructions to create your online account.
  • For more questions about your company-sponsored retirement account: Call us toll-free at +1-800-547-7754 , Monday-Friday, 7 a.m.-9 p.m. CT.
I have dental or vision insurance
  • Access digital ID cards, check dental claim status, and review benefits, discounts, and services: Login on your desktop or with the Principal app. (Get login help.)
    Dependent names are available on digital ID cards but not on paper versions.
  • Add or remove dependents, add or cancel coverage, and update personal information: Contact your employer.
  • Find a participating dental provider.
  • Get vision benefit and claim information and locate a vision service provider (VSP): Call us toll-free at +1-800-877-7195 or visit vsp.com.
I have short/long-term disability insurance
  • Access your account:   Follow step-by-step instructions to create your online account.
  • View the status of your claim, payment information, statements, tax forms, or make changes to your account:  Login.
  • File a claim:  www.principal.com/fileaclaim
  • For all other questions: If your account is through your employer, call toll-free   +1-800-245-1522 , Monday-Friday, 7:30 a.m.-5 p.m. CT.
I have life insurance
  • Create your online account: Find step-by-step instructions to create your online account.
  • View your account balance, policy status, beneficiary information, documents/statements, and forms, or make changes to your account: Login on your desktop or with the Principal app. (Get login help.)
  • For other questions about your life insurance: Call us toll-free at +1-800-247-9988, Monday-Friday, 7 a.m.-6 p.m. CT. 
I have disability income insurance
  • Create your online account: Find step-by-step instructions to create your online account.
  • View premium details, documents/statements, and forms, or make changes to your account: Login on your desktop or with the Principal app. (Get login help.)
  • For other questions about your disability income insurance: Call us toll-free at +1-800-247-9988, Monday-Friday, 7 a.m.-6 p.m. CT.
I have an annuity
  • Access your account: Follow step-by-step instructions to create your online account.
  • View account balance, beneficiary information, statements, and tax forms, or make changes to your account: Login.
  • For additional questions: Call toll-free at +1-800-852-4450, Monday-Friday, 7 a.m. to 6 p.m. CT.
I have a mutual fund
  • Access your account: Follow step-by-step instructions to create your online account.
  • Add contributions, take money out, or move your account: Find Principal Funds help.
  • Transfer your account to an outside institution: Get details on transferring your account.
I have a brokerage account
  • Create your online account: Find step-by-step instructions to create your online account.
  • View your personal dashboard, with information about your account, statements, and more: Login on your desktop or with the Principal app. (Get login help.)
  • For other questions about your Principal Securities Brokerage Account: Call toll-free, +1-888-774-6267 option 2, 2, Monday-Thursday, 7:30 a.m.-6 p.m. CT, and Friday, 7:30 a.m.-5:00 p.m. CT.
I have a Principal Bank® IRA
  • Access your account: Follow step-by-step instructions to create your online account.
  • Take a withdrawal or roll your Principal Bank auto IRA, money market, or certificate of deposit to a new IRA or employer plan: Get Principal Bank help.
  • Access tax documents: Login to download statements at year end. Need them sooner? Right click the Account Summary screen to print or create a PDF.
  • Check the status of a request: Call toll-free, +1-800-672-3343, Monday-Friday, 7 a.m.-5 p.m., CT.
I have equity compensation/ESPP/LTIP
  • Create your online account: Find step-by-step instructions to create your online account.
  • View your personal dashboard, with information about your account balance, statements, and more: Login on your desktop or with the Principal app. (Get login help.)
  • For other questions about your product: Call toll-free, +1-800-547-7754 Monday-Friday, 7 a.m.-9 p.m. CT.
I receive Principal® Custody Solutions benefit payments

Call toll-free +1-877-877-1207, Monday-Friday, 7 a.m. to 5 p.m. CT.

I receive monthly retirement payments
  • Access your account: Follow step-by-step instructions to create your online account.
  • View payment information, payment direction, withholdings, and tax forms, or make changes to your account: Login.
  • Call toll-free +1-800-247-7011 , Monday-Friday, 7 a.m. to 5 p.m. CT.
I have a company-sponsored insurance product
  • Access your account: Follow step-by-step instructions to create your online account.
  • If you are an employer with a question about your Group Insurance product with Principal: Login.
  • For other questions: Call toll-free +1-800-843-1371, Monday-Friday, 7 a.m.-5 p.m. CT. 
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View answers to common questions about account information, retirement plans, investments, and insurance products.