Report Fraud or Unethical Conduct
As a leader in the financial services industry, we take seriously our obligation to customers and our global communities to conduct business in a legal and ethical manner. This ranges from protecting our customers from increased costs associated with fraudulent activities to conducting ourselves in a manner that enhances public trust and confidence in the Principal Financial Group® and the financial services industry.
No company is immune from the risk of unethical conduct or fraudulent activity. In accordance with state and federal laws and regulations, it is our responsibility to take appropriate action when these situations are suspected or may occur.
Our company does not tolerate, and takes aggressive action against, unethical conduct or fraud whether perpetrated by employees, customers, vendors, those who sell our products or others.
Have a question or concern about your account?
Go to our Contact Us page. There you'll find frequently asked questions about creating, managing, and accessing your Account with Principal. You'll also find our call center information and interactive chat feature. If our call centers are currently closed or you wish to communicate online, you can submit your questions through our website.
Visit our Security Policies page if you'd like to learn more about how we protect your account information, and what you can do to help protect your own data.
Need to report a concern about Principal?
As a reminder, use our Contact Us page if you have a question or concern about your account.
However, if you suspect Principal, or someone associated with Principal, has engaged in unethical or illegal activity, you can report that information through our Ethics Hotline. Call 866-858-4433 or use the online form. Please provide as much information as you can to help us in our investigation. Note: The online form may not work if you are using an older internet browser (e.g. Internet Explorer 8); contact 866-858-4433 to submit a report.
Review these Frequently Asked Questions (PDF) before submitting a report through the Ethics Hotline.
Please note, although you can also report information anonymously through the Ethics Hotline, if you have a question about your account, we will need sufficient information so that we can identify your account within our records. In that case, we encourage you to call us or use our Contact Us page.
Current fraud alerts and scams
Review all known scams illegally using our company name.