Help topics Help for businesses Help with dental and vision insurance claims

Help with dental and vision insurance claims

Help with dental and vision insurance claims

Help make the claims process easy for your employees.

Get answers to common questions about submitting claims, getting information, and more.

How should an employee submit a dental claim?

Most providers submit claims to us on the employee’s behalf. We encourage this as it ensures the best and most accurate submission of the claim.

If employees need to submit their own claim, no claim form is needed. The employee can send us:

  1. Provider's itemized statement, including:
  • ADA codes and billed amounts for services performed
  • Providers name, tax identification number (TIN) and address
  • Date(s) of service
  1. Copy of the front and back of the ID card.

Send the information to:

  • Mail: Principal Life Insurance Company
         PO Box 10357
         Des Moines, IA 50306–0357
  • Fax: 866-301-1502

If additional information is needed, we’ll contact the employee.

Where can my employees get information about dental claims?

Employees can get dental claim information on their smartphones or mobile devices with the Principal mobile app or by using their personal login at

How should an employee submit a vision claim?

Managed Care Vision (VSP® Vision Care)

Where can my employees get information about vision claims?

Managed Care Vision (VSP® Vision Care)

Employees can visit They need to create an account using the member ID found on their ID card (don't use a Social Security number).

What kind of vision care discounts are offered?

In addition to the insurance benefits received, employees with vision insurance from Principal receive reduced prices and discounts through VSP on:

  • Eye exams
  • Lenses
  • Frames
  • Contact lenses
  • Laser vision correction
  • And more

To learn more about vision discounts, visit

Are you an employee?

Switch to help for individuals

Don't see the topic you need help with?

Give us a call:

  • Dental insurance: 800-247-4695
  • Vision insurance
    • Questions about vision coverage administered by VSP: 800-877-7195
    • Questions about coverage administered by Principal: 800-247-4695

Or send us an email.


Insurance from Principal is issued by Principal National Life Insurance Company (except in NY) and Principal Life Insurance Company, Des Moines, IA 50392.