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Technology overview - Group Benefits

Transforming benefits through digital innovation
A small business owner talking on the telephone with his TPA
Benefits technology built for speed, simplicity, and connection

Today's employers expect benefits administration to work seamlessly with the systems they already use—and to move quickly when it matters most. Our Group Benefits technology helps make that happen across the full benefits lifecycle. Based on findings from the 2026 Principal Well-Being Index (survey of 683 benefits decision-makers), employers consistently told us they expect faster, simpler, and more connected benefits technology experiences. More than 60% of employers say a lack of integration would significantly impact—or eliminate—a provider from consideration.

A man and woman looking at a computer together.
Design benefits with confidence

Choosing the right benefits doesn’t require more complexity—just better insight. Our digital tools help you easily evaluate options and structure coverage tailored to your business:

  • Principal® Benefit Design Tool for quick analysis and recommendations
  • Side by side comparisons to help support confident decisions

More than three times as many employers prefer simpler benefit designs over highly customized approaches.

Learn more about designing benefits with us

A woman working at her computer.
From kickoff to coverage—faster

Fast, transparent onboarding is no longer optional. Our fully digital onboarding experience removes paper, reduces rework, and helps get coverage in place quickly and accurately. New clients can be onboarded in as little as 3–5 business days.

  • Paperless onboarding & smart digital questionnaires
  • Real time case tracking and automated notifications
  • Digital signatures and faster underwriting decisions

Employers place high importance on digital onboarding capabilities—67% say real-time tracking is critical, and 65% expect digital signatures.

A man taking notes.
Built to work with systems you already use

Employers increasingly judge benefits providers by how well systems connect. That’s why integration is foundational—not optional—across our platform.

  • Seamless connectivity with nearly 137 enrollment platforms (as of Dec. 31, 2025)
  • API and EDI integrations that support quoting, rates, EOI, enrollment, and ongoing benefits administration—enabling faster, real-time data exchange with fewer errors
  • Secure electronic data sharing with benefit administration platforms

If a benefits provider can’t integrate, many employers won’t consider them.

A man and woman smiling looking at a computer.
Everything you need without switching systems

Our award-winning employer website supports the full benefits lifecycle, helping employers and employees manage benefits efficiently with fewer systems and less friction—90% of transactions are processed within seconds.

  • Single login access to manage benefits
  • Real time transactions and status visibility
  • Online enrollment, education, and employee mobile app access
  • Enhanced bill pay and workflow automation

Self-service is central to a strong experience—84% of employers expect to manage updates online, and 79% expect real-time processing with immediate confirmation.

Learn more about our employer website 

A woman smiling and taking notes.
Claims made simple

Submitting a claim should be straightforward. Our digital experience makes it easy to get started quickly and accurately.

  • Simple digital submission
  • Designed to capture the right information up front 
  • Streamlined, efficient processing

Many employers also expect visibility into claims—about 60% say tracking disability claim status digitally is important to the overall experience.

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Changes processed at the pace your business expects

Whether you’re adding coverage, adding benefits, or managing renewals, our digital tools help keep changes clear, consistent, and on schedule.

  • Secure digital renewal
  • Faster processing for coverage updates and plan changes
  • Reduced manual steps and improved accuracy

Speed matters—nearly three-quarters of employers expect benefit changes to be processed within 2-3 business days.

Built to work with leading benefits platforms 

We integrate with nearly 140 enrollment and benefits administration platforms (as of Dec.31, 2025), helping employers and brokers within the systems they already use- without adding complexity. Have a platform not integrated with us? Connect with us.

Comprehensive group benefits solutions

Our coverage options include:

Accident insurance Critical illness insurance Dental insurance Group term life insurance Hospital indemnity insurance Long-term disability insurance Paid family and medical leave & state disability insurance Short-term disability insurance Vision insurance

Technology that makes benefits easier—for everyone

Across onboarding, administration, changes, and renewals, our group benefits technology is designed around what employers value most: integration, speed, and simplicity.

Technology overview

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